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Data Entry/Retention Agent

Primary Objectives Of The Job

The Data Entry/Retention Agent is responsible for accurately updating customer records, processing service requests, and supporting retention efforts by ensuring timely, error-free data input and proactive customer engagement. This role serves as a critical link between sales, service delivery, and customer care teams to ensure seamless workflow, compliance, and improved customer experience.

Main Duties And Responsibilities

Data Entry & Systems Management

Accurately input, update, and maintain customer information across CRM, billing, and service-order platforms.
Validate customer documentation, contracts, and service requests for completeness and accuracy.
Conduct quality checks to ensure data integrity and compliance with company policies.
Process account modifications, service upgrades/downgrades, disconnections, and retention requests.
Assist with updating accurate customer details to GIS to ensure smooth TCRM migration.
Reply to emails from dealer and other sale channels within prescribed SLA.

Retention & Customer Experience

Handle outbound and inbound retention calls to proactively address customer concerns and prevent churn.
Execute Churn initiatives by engaging customers with bill payment call outs and other promotions.
Assist with debt recovery
Identify cancellation triggers and provide tailored solutions or offers to retain customers.
Log and escalate feedback, trends, and recurring customer issues to the relevant teams.

Operational Support

Collaborate with Sales, Technical Operations, and Customer Care teams to ensure timely resolution of customer requests.
Track and monitor pending cases, ensuring SLAs and turnaround times are met.
Support ad hoc reporting, including churn analysis, save-rates, and trend tracking.

Compliance & Quality Assurance

Adhere to data privacy requirements, internal audit standards, and conflict-of-interest controls.
Ensure that account transactions follow established authorization protocols.
Maintain accurate, organized digital records to support quality assurance and audit activities.
Any other related duties that may be assigned from time to time

Academic Qualifications And Experience Required For Job

Minimum of 5 CXCs including Math and English
Proficiency in Microsoft Office (Excel, Word) and CRM systems.
At least 1 years’ experience operating in a similar capacity.
Familiarity with telecommunications products, billing processes, and customer lifecycle management is an advantage.

Functional Skills

Strong verbal and written communication skills, with the ability to liaise effectively between internal departments and service delivery (Sales, Provisioning, Field Operations, GIS, Billing) and external stakeholders to ensure timely order fulfillment.
Advanced analytical skills, with the ability to interpret order data, identify discrepancies, track progress, and recommend corrective actions.
Exceptional time management and prioritization skills, with proven ability to manage multiple service orders simultaneously in a dynamic environment.
Proficient in report generation and documentation, including daily order status reports, exception reports, and performance metrics dashboards.
Experience with order management systems (OMS), CRM, or other platforms, with strong attention to data accuracy and process compliance.
Ability to multi-task effectively, ensuring seamless order flow from initiation to completion while maintaining SLAs and quality standards.

Applications can also be emailed directly to
HRGuyana@digicelgroup.com

National Project Officer (Regular Pathways & Socioeconomic Integration)

Project Officer

Job Description

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

Under the overall supervision of the Head of Office in Guyana and direct supervision of the Programme Coordinator in Guyana, and in close coordination with the Regional Thematic Specialist for Labour Mobility at the Regional Office and relevant Divisions/Departments/Units at Headquarters, the Project Officer will be responsible and accountable for supporting and coordinating the development, implementation, monitoring and reporting activities of the project Facilitating Access To Regular Migration Status And Integration For Migrants.

Responsibilities

Coordinate the overall implementation of the project, including the oversight of the financial, administrative and technical aspects, in line with IOM’s policies and procedures, as well as donor requirements.
Provide operational guidance and technical supervision to the project staff, assisting on programmatic strategy and implementation. Oversee the project progress specifically aimed at increasing effectiveness and recommending appropriate action.
Support the monitor and progress against Project’s strategic objectives, benchmarks, and provide advice with respect to improvements and corrections; coordinate the establishment of a common Monitoring and Evaluation (M&E) Framework that incorporate regular reporting requirements and impact evaluation strategies, in close coordination with M&E Officer in the Country Office.
Identify priority areas for project development and contribute to the development of new projects by selecting and summarizing background information, assessing the local context and segments for new project proposals.
Supervise the staff assigned to the project, as well as Consultants/Implementing Partners (IPs) recruited to support and/or undertake specific activities. Plan, develop, organize and deliver capacity building activities to build capacity of staff, partners, government officials, and other humanitarian actors.
Support monitoring and compliance with project partners, project staff and implementing entities. Liaise with Government entities, IPs, United Nations (UN) agencies and other stakeholders in the project.
Coordinate with other units in the Country Office for a smooth implementation of all project activities.
Coordinate the adequate information management on project related activities including visibility by providing regular updates, summaries, press releases and other relevant materials, in coordination with the donor and relevant Units at HQ.
Draft quality progress Financial, Narrative, and other reports related to the project activities. Coordinate the elaboration and dissemination of reports for donors, government and other relevant stakeholders by ensuring timely submission and compliance with donor and IOM requirements.
Participate in relevant conferences, workshops, steering committees, and technical working groups, as well as other forums; contribute in coordination and presentation of IOM activities.
Participate in relevant UN working groups and activities to contribute to the mainstreaming of migration related issues into United Nations Sustainable Development Cooperation Frameworks (UNSDCF).
Undertake duty travel as required to support coordination and monitoring activities for project implementation.
Perform such other duties as may be assigned.

Qualifications

Education

Master’s degree in International Relations, Political Science, Humanitarian Affairs, Economic Development, Business or Public Administration, International Studies, or a related field from an accredited academic institution with two years of relevant professional experience; or
University degree in the above fields with four years of relevant professional experience.

Experience

Experience in programme conceptualization, monitoring, reporting and evaluation.
Experience in project development and capacity-building activities.
Experience in liaising with governmental and diplomatic authorities as well as with national and international institutions.
Familiarity with financial and business administration.
Experience supervising teams responsible for providing migrants with information, referral and assistance services related to documentation, regularization processes and access to public services.
Experience supporting migrants’ access to decent work opportunities through employment counselling, vocational training, job matching and referral services.
Demonstrated experience engaging the private sector to promote migrant inclusion in the labour market and facilitate access to sustainable livelihood opportunities.
Proven understanding of internal and international migration issues in the country and in the Region.
Experience in organizing consultations, workshops and seminars with stakeholders.
In depth knowledge of the broad range of migration related subject areas dealt with by the Organization.
Knowledge of UN and bilateral donor programming.

Resources Management Officer (P)

Resources Management Officer

Job Description

Introduction

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

Internal candidates
Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories:
Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu.

Second Tier Candidates Include

All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall supervision of Head of Office, the Resources Management Officer is responsible for overseeing and coordinating the Country Office’s financial, human resources, procurement, logistics, and administrative functions. The role ensures effective resource management, budget monitoring, internal controls, compliance with organizational policies, and operational support to facilitate the successful implementation of programmes and projects.

Responsibilities

Support the monitoring and overseeing the financial management for all activities in the Country Office including the review of financial expenditure and accountability.
Facilitate the management of the treasury by forecasting cash flows according to CO activities and its Sub-Offices. Support the monitoring and control of funds disbursed; validate that funding is received and disbursed in accordance with donor agreements.
Prepare relevant financial reviews of projects by overseeing the budget control process and analyse variances between budget and actual expenditures. Take proactive action to prevent projects from going into deficit.
Assist with the annual budget preparation for the Country Office by facilitating the monitoring of budget control and analyse variances between budget and actual expenditures. Support the preparation of budgets for new projects and programmes.
Support the maintenance and assist in strengthening appropriate internal controls to safeguard the Organization’s assets, cash and prevent fraud.
Review payroll versus budgets, validate that salaries are correctly allocated to projects consistent with IOM’s projectization criteria.
Draft project and donor financial reports in accordance with IOM regulations and established procedures.
Participate in reviewing existing systems and procedures and, if necessary, recommend possible improvements to strengthen internal monitoring, evaluation and control systems and improve efficiency and effectiveness.
Assist in managing the Human Resources function and make recommendations on recruitment and personnel administration of staff in the Country Office. Correctly apply Human Resources (HR) policies, rules and regulations and make recommendations for resolving difficult or sensitive cases in consultation with the COM and SRRMO.
Oversee the Supply Chain services, including contracts with suppliers of goods and services and related administrative authorities; oversee the management of the fleet of vehicles and the maintenance of the premises as well as the functioning of all support services at the Country Office.
Participate in UN meetings such as the UN Operations Management Team (OMT) or ONE UN working groups when required.
Perform such other duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

Master’s degree in Finance, Accounting, Business Administration, Management or a related field from an accredited academic institution with two years of relevant professional experience; or,
University degree in the above fields with four years of relevant professional experience.
Professional certification as Chartered Accountant (CA) or Certified Public Accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) is an advantage.
Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

Experience in all areas of financial administration including financial management, accounting and budgeting.
Experience in human resources, procurement and logistics.
Experience using an Enterprise Resource Planning system.
Experience in emergency operations an advantage.
Experience in monitoring and evaluation and/or audit an advantage.

Skills

Ability to work closely with government and international officials.
Demonstrated ability to act independently and exercise sound judgment.
Ability to work under pressure.
Demonstrated ability to prepare clear and concise report.
Knowledge of International Public Sector Accounting Standards (IPSAS) an advantage.
Knowledge of SAP highly desirable.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM’s official languages (English, French, Spanish).
At least a working knowledge of another language (including one of the six official UN languages, and/or a language that may be widely spoken in the country context) is desirable.
For this position, fluency in English is required (oral and written).
Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – All IOM Staff Members Must Abide By And Demonstrate These Five Values

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural Indicators Level 2

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – Behavioural Indicators Level 2 (If With Direct Reports)

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.

IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.

IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates link here). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.